Technical Project Manager (Marketo/Workfront)

About the Company

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

Role Overview

As our Technical Project Manager, you will spearhead high-impact digital initiatives within our Technical Services Group, serving as the critical bridge between development teams and clients by translating complex technical guidelines into actionable project plans. In this role, you will own the entire lifecycle of multiple technical programs—dynamically allocating engineering resources, forecasting budget burn-rates, and preemptively mitigating technical risks—while championing agile agency processes and QA collaboration to ensure the flawless, on-time delivery of sophisticated technical solutions.

Responsibilities

• Manage multiple projects within MERGE's Technical Services Group (TSG) projects, ensuring adherence to scope, delivery dates, team resourcing, and tasking across the project lifecycle
• Communicate technical guidelines to the internal team and clients for effective execution of digital programs
• Update internal client teams on project progress and manage communications, reviews, and feedback
• Coordinate team resources and task assignments based on project deliverables and plan
• Present project parameters and checkpoints to set client expectations and ensure timely delivery of quality deliverables
• Provide detailed progress reports and forecasts to internal teams and Account Management
• Analyze project hours to forecast burn and identify potential risks to timeline and budget; recommend mitigation strategies
• Assist with contingency planning, problem resolution, and maintain schedules, budgets, and quality deliverables
• Track changes in scope, actual hours, and make appropriate adjustments to deliver projects on time and within budget
• Keep leadership informed of project progress and raise concerns promptly
• Collaborate with quality assurance team for testing of TSG projects and programs
• Facilitate collaboration, manage conflict, and effectively communicate project information across departments
• Show ownership of the agency process and enforce its use with the team
• Determine creative ways to allocate teams and distribute responsibilities
• Share lessons learned and best practices across departments
• Identify areas for internal improvement and develop implementation plans

Qualifications

• 3-5 years of experience in managing small to medium-sized marketing operations and work management projects
• Hands-on experience with Adobe Marketo and Workfront, including the ability to manage projects in the systems and understand the technology being managed
• Experience with Smartsheet, Jira, and Confluence is required