Technical Program Manager

What You'll Be Doing

• Lead aligned program teams to efficiently deliver successful customer implementations on time with quality
• Develop and own and leverage project plans to effectively and proactively communicate program status, issues, and risks to stakeholders
• Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables
• Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases testing, implementation, and post implementation phases
• Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation
• Proactively identify and communicate product improvements to product engineering leaders and stakeholders

Who We Hope You Are

• B.S. in Computer Science or a related technical discipline, or equivalent experience
• 6+ years of software engineering, systems engineering, or technical product/program management experience
• Experience owning SaaS implementation or delivery
• Knowledge and extensive discovery experience of user needs, gathering requirements, and defining scope.
• Exceptional project management skills, while leading SaaS implementation projects with B2B customers
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
• Communication experience and previous successes in defining processes
• Organizational coordination experience and experience establishing work relationships across multi-disciplinary teams and multiple partners
• Analytical and problem-solving experience with complex systems and processes
• Coding competence in Javascript and SQL