Technical Program Manager – Cloud Infrastructure & Analytics

In This Role

In this role, you will support infrastructure and cloud services programs for a large-scale enterprise technology environment. You will work closely with global engineering, products, and support stakeholders to drive program execution, support incident management activities, track project deliverables, and contribute to platform modernization initiatives. This role requires a strong blend of technical understanding, analytical problem-solving, program management discipline, and clear communication with both technical and non-technical audiences.

Responsibilities

• Manage and support technical programs related to cloud infrastructure, platform modernization, incident management, and operational commitments.
• Partner with engineering, product, support, and other cross-functional teams to ensure successful program execution.
• Track program schedules, deliverables, risks, dependencies, and overall project status.
• Create and maintain project documentation, including status reports, requirements, scope documentation, functional specifications, and decision-support materials.
• Analyze technical and operational data to identify trends, risks, blockers, and areas for improvement.
• Use tools such as Power BI, SQL, Kusto, and Azure DevOps/ADO to support reporting, dashboards, analysis, and program tracking.
• Lead or participate in cross-functional meetings, ensuring alignment across global stakeholders.
• Communicate program updates, findings, risks, and recommendations to leadership and project stakeholders.
• Support incident-related workflows by helping coordinate response activities, follow-ups, reporting, and process improvements.
• Ensure programs are completed on schedule, within scope, and aligned with quality expectations.

Qualifications

• 2–4+ years of technical program management, project management, or related experience.
• 2–4+ years of experience working with technical tools such as Power BI, SQL, Kusto, and/or Azure DevOps/ADO.