Technical Implementation Specialist, DoorDash for Business

About the Team

Our goal is to deliver best-in-class customer operations at scale — meeting the complex and growing needs of both our customers and the business. Our mission on the Client Operations Team is to build the infrastructure, processes, and capabilities to provision, onboard, retain, and grow the corporate customers who use the services and products offered by DoorDash for Business, while building a best in class customer experience. The team's mission is underscored by the DoorDash value of customer obsessed, not competitor focused to ensure our customers receive a white-glove experience and satisfaction with our products and service.

The Technical Implementation Specialist is a hands-on role for technically savvy operators who excel at configuring systems, troubleshooting issues, and building scalable processes that power the customer experience. It is a team of builders, strategic thinkers, problem-solvers, collaborators, and those with a proven bias for action. As a player on the team, you will have an opportunity to play a key role in building the foundation of the business for many years to come.

About the Role

The Technical Implementation Specialist will support the operational infrastructure that powers our customer experience. This role sits at the intersection of operations, technical systems, and cross-functional teams, ensuring that internal tools, integrations, and processes run smoothly for both internal teams and our external customers.

The Technical Implementation Specialist will be a part of our implementation team and will collaborate closely with Sales, Customer Success, and Engineering to plan, gather and troubleshoot technical issues, manage system integrations, and improve operational workflows. This role is ideal for someone who enjoys solving complex problems, optimizing processes, and working across both business and technical teams.

Key Responsibilities

Technical Operations & Systems Support

• Manage and troubleshoot current and future operational tools and integrations including SSO, SFTP, and SCIM provisioning workflows.
• Support implementation and onboarding of new customer or enterprise integrations.
• Diagnose technical issues related to system access, user authentication, and data flow.
• Work closely with Engineering to escalate and resolve technical bugs and build upon an ongoing playbook

Process & Workflow Optimization

• Build and maintain SOPs, documentation, and internal playbooks for operational processes.
• Identify opportunities to improve operational efficiency through automation and AI-assisted workflows.
• Leverage AI tools and AI fluency to streamline operational processes, improve documentation, and enhance internal productivity.
• Standardize workflows across teams to reduce manual work and operational risk.

Data & Reporting

• Monitor operational metrics and system performance.
• Analyze trends in operational requests or technical issues to identify root causes.
• Build dashboards or trackers to support operational visibility and decision-making.

Cross-Functional Collaboration

• Partner with Sales, Customer Success Managers, Engineering, and Support to ensure smooth onboarding and operational execution.
• Serve as the technical liaison for operational teams during escalations.
• Translate complex technical