Technical Account Manager

Department

Client Services

Job Type

Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary

The Technical Account Manager is a core member of the CS team focused on the technical execution of campaigns from setup through delivery. This role owns the translation of campaign requirements into the data, integrations, tagging, and system workflows needed for accurate, scalable execution. The TAM partners closely with Product and Engineering/Dev, ensuring every campaign is technically sound, measurable, and launched correctly. A key part of this role is reporting setup and ownership, including but not limited to, establishing delivery connections, configuring report tickets, confirming field codes, and triaging errors post-launch.

Duties/Responsibilities

• Data & Integration Execution
  • Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting.
  • Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
  • Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation.
  • Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems.
• Platform & System Enablement
  • Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.
  • Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
  • Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.
• Execution Support & QA
  • Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch.
  • Lead QA testing for data flows, and tracking alongside Product and Engineering/Dev.
  • Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.
• Engineering/Dev Communication & Jira
  • Own the Jira workflow for campaign launches:
    • Create launch tickets with accurate requirements, segmentation details, tags, and timelines.
    • Track build progress and clarify requirements for Engineering/Dev as needed.
    • Close out tickets with documentation of what was deployed and any changes made.