Support Associate Serbia (Full-time - Remote work)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

What you'll be doing

• Supporting our customers, courier partners and venues in different countries, via live chat and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Must haves

• A strong and reliable internet connection and a suitable remote working environment without distractions
• This is a fully remote position, but all work must be performed from Serbia only
• Candidates must also be available to fully participate in the training and onboarding process

Qualifications

• You are based in Serbia
• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• Availability to work 5 days per week across different shift types (morning, evening, weekend) is required, as we operate 24/7
• You are fluent/native in Serbian language and you have a full proficiency in English (C1)

Benefits

• Private Health insurance
• 25+ days of vacation
• Wolt credits cashback
• Employee assistance program
• Wolt-wide training programs