Strategic Construction Success Manager
About the role
Who we're looking for
We are looking for an experienced Strategic Construction Success Manager to support our top enterprise accounts in a SaaS environment. This is a senior individual contributor role within the CSM team, operating in our Strategic/Enterprise motion.
You bring a strong foundation in customer-facing SaaS roles (Customer Success, Implementation, Solutions/Customer Support, or similar) and can build credibility with both executive stakeholders and frontline teams (admins and end users). Background in construction and/or construction technology is strongly preferred.
In this role, you'll partner with our largest and most complex customers to drive adoption at scale, renewal readiness, and expansion—working cross-functionally to deliver sustained value.
We are looking for someone proactive, highly organized, and consultative—comfortable engaging with executive sponsors when needed, and equally comfortable rolling up their sleeves with admins and end users to drive adoption in real construction environments.
What you'll be doing
You will act as a strategic advisor, helping customers align Fieldwire with their business objectives. You will build a deep understanding of each customer’s organization, workflows, and success criteria.
As a Fieldwire product expert and customer advocate, you will guide enterprise customers through large-scale deployments, change management, and ongoing optimization across teams, roles, and projects.
As a post-sale account owner, you will partner closely with Sales, Product, Support, and Leadership to protect and grow revenue, influence product direction, and define best practices for Fieldwire’s Strategic/Enterprise customer success motion.
The primary responsibilities of our next Strategic Construction Success Manager will be to:
- Own the success of a portfolio of top Fieldwire customers, supporting complex stakeholder structures and deployments across multiple teams and projects
- Build relationships with executive sponsors, customer champions, admins, and end users—earning trust through outcomes and day-to-day partnership
- Develop and execute customer success plans aligned to customer initiatives, operational goals, and measurable outcomes