Staff Technical Program Manager

About Upbound

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable. Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we’ve raised $69M to date.

Role Overview

Upbound is seeking a Staff Technical Program Manager to join our Customer Experience organization. This is a senior individual contributor role serving our Strategic segment — Upbound's most complex, highest-value enterprise accounts, including Fortune 2000 companies deploying Crossplane-powered infrastructure control planes at scale. This is not a project coordinator position. We are looking for a deeply experienced program leader who has navigated large enterprise organizations, earned the trust of VP- and C-suite stakeholders, and obsesses over the operational details that determine whether a complex technical program succeeds or stalls. You bring a builder's mindset — actively using AI tooling to automate program workflows, scale your impact across accounts, and help define what a world-class post-sales TPM function looks like.

In this role, you will:

Enterprise Program Leadership

• Own the end-to-end post-sale engagement + account planning program for a portfolio of Fortune 2000 strategic accounts: From implementation kickoff through adoption, value realization, and renewal readiness
• Design and maintain rigorous program governance: project plans, RAID logs, milestone tracking, and executive status reporting tailored to complex enterprise environments
• Proactively surface risks, drive escalation paths, and resolve blockers before they become program-threatening — keeping meticulous documentation that Fortune 2000 stakeholders expect

Executive Stakeholder Management

• Serve as the senior post-sale point of contact for VP- and C-suite stakeholders, including VP Engineering, CTO, and VP Platform Engineering personas at large enterprise accounts
• Lead Executive Business Reviews, onsite COE initiatives, and program health check-ins. Translate infrastructure progress into business outcomes, risk posture, and ROI narratives
• Navigate the organizational complexity of large enterprises: competing priorities, multiple business units, and shifting stakeholder maps — while keeping programs on track
• Partner with Account Executives on renewal and expansion motions, providing executive relationship insights and program health signals to support commercial strategy

Technical Collaboration & AI-Powered Operations

• Collaborate with engineering, product, and customer success teams to ensure alignment on technical deliverables and customer outcomes
• Leverage AI and automation tools to streamline program workflows, reporting, and communication, scaling impact across multiple accounts
• Define and iterate on TPM best practices, templates, and playbooks for the Customer Experience organization