Staff AI Transformation Program Manager

Job Overview

The Staff Technical Program Manager is a senior individual contributor responsible for leading enterprise-wide AI-focused business process transformation initiatives that improve operational scalability, efficiency, governance, and cross-functional execution across Omada.

Reporting to the VP of IT, this role serves as a strategic and operational partner across the organization, working closely with leaders and teams to identify operational challenges, redesign workflows, establish governance frameworks, drive prioritization, and implement scalable operational improvements supported by analytics, automation, and operational best practices.

This role balances strategic program leadership with hands-on execution, operating as both a consultative partner and delivery lead for complex cross-functional initiatives. Success in this role requires strong program management discipline, operational thinking, analytical rigor, executive communication skills, and the ability to independently drive large-scale initiatives in ambiguous and evolving environments.

Program & Transformation Management

• Own and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight.
• Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization.
• Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk.
• Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs.
• Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics.
• Lead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimization.
• Establish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritization.
• Drive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectives.
• Develop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organization.