Sr. Project Manager

The Role:

As a Sr. Software Implementation Project Manager, you’ll manage the delivery of advanced ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) solutions. You’ll work directly with clients and our professional services team to deploy applications in either a SaaS (Software as a Service) or PCS (Private Cloud Service) environment leveraging AWS (Amazon Web Services). You’ll move quickly in a fast-paced and fluid environment to drive implementations based on a project roadmap, establish project milestones, and implement metrics to track progress, while bringing people together to make a tangible difference.

It’s all about managing resources, multiple projects simultaneously, and setting realistic expectations, while being transparent with our clients, and delivering on our promises.

Role Responsibilities:

• You are a skilled facilitator who fosters teamwork and can help the team through difficult team dynamics. You put the team first and know when to enforce the process and when to relax it for better adoption.
• You are very detailed oriented to ensure that assets like project plans are up to date and accurate. The detail orientation allows you to spot errors in project time entries and if the project scope is changing.
• Your superpower is influencing. You understand how to foster emotional safety and trust within the team and pave the path for the team to function as one.
• You work closely with internal and client team members to maintain alignment on the project objectives, execute the implementation roadmap, and establish team priorities.
• You are responsible for protecting the team from scope increase mid-sprint. You communicate and resolve blockers with the team.
• You proactively keep an eye out for risks and issues and lead the team in developing mitigation plans while managing and executing the resolution strategies. You escalate to the executive sponsor or client success leader in a timely manner to seek support and guidance when needed.
• You provide high-touch and hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions to facilitate increasing maturity at a sustainable pace.
• You help the team prepare for the upcoming sprints and facilitate scrum ceremonies: sprint planning, review and demo, retrospectives, and daily activities related to team support.
• You maintain relevant metrics that help the team see and understand their progress during and at the end of a sprint. You help the team identify root causes of blockers and resolve them at the next opportunity.
• You are fiscally responsible and ensure the team is completing work within the contractually agreed scope of work and budget. You adhere to processes to obtain written approval for scope and budget changes before work is performed.
• You look for opportunities to add value to your projects to achieve successful project outcomes while also achieving budget chargeability milestones.
• You are highly tuned to the details yet know when to step back to view the overall objective.

Role Requirements:

• 5+ years of experience managing ERP implementation projects in a client-facing environment.
• Minimum 3 years of experience working in a professional services organization.