Solutions Engineer, Strategic
About the role
Team Mission
At AcuityMD, we aim to empower our solution engineers to be strategic partners to our customers and prospects. Our team is committed to developing and maintaining a deep understanding of AcuityMD's products and services while staying current with the latest medical device industry trends. We strive to build and nurture long-term customer relationships by understanding their unique needs. Working closely with cross-functional teams, we collaborate to identify new opportunities, streamline processes, and enhance product offerings. We advocate for the value of data-driven insights, educating customers and prospects on how AcuityMD's platform can transform their businesses. We embody the highest professional, ethical, and integrity standards in all interactions.
Responsibilities
- Engage with customers to understand their business challenges, technical landscape, and requirements.
- Develop and present tailored AcuityMD solutions that address customer needs and demonstrate the value of the company's products and services.
- Collaborate with the Sales team to develop account strategies and drive the sales process.
- Deliver compelling product demonstrations, proofs of concept, and presentations to showcase the value of AcuityMD solutions.
- Respond to technical inquiries, RFIs, and RFPs with functional and technical solutions.
- Provide feedback to the Product, Engineering, and Marketing teams on customer needs, industry trends, and competitive landscape to drive product innovation and improvements.
- Participate in industry events, webinars, and conferences to build brand awareness and showcase AcuityMD's capabilities.
- Work as a team player by contributing, learning, and sharing new knowledge.
- Up to 25%-30% domestic travel required.
Your Profile
- 5+ years of experience in the IT industry, with a focus on pre-sales or technical sales roles, ideally in selling CRM, healthcare IT solutions, or high-value business solutions.
- Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent relevant experience.
- Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Superior presentation and demonstration skills, with the ability to engage with both technical and non-technical audiences.
- Experience working with CRM platforms, healthcare IT systems, or other relevant enterprise SaaS applications.
- Prior experience collaborating with cross-functional teams, including sales, marketing