Solutions Engineer

What You’ll Do

Own the Technical Sales Narrative

• Partner with Account Executives to qualify, scope, solution, and close mid-market and enterprise opportunities, serving as the technical lead throughout the sales cycle
• Translate technical complexity into clear business value, helping prospects understand how Rockbot fits into their operational and infrastructure environments

Drive Technical Discovery and Solutioning

• Lead technical discovery conversations to understand customer infrastructure, AV environments, networking requirements, deployment considerations, and third-party integrations
• Design solution configurations that fit the customer’s operational reality (venue type, hardware footprint, content workflows, analytics needs)
• Identify, scope, and document integrations across POS, CMS, loyalty, AV, networking, and customer technology ecosystems
• Explain deployment considerations, hardware requirements, and system interoperability to both technical and executive stakeholders

Support the Deal Process

• Own the technical sections of RFP responses, security questionnaires, and SOW inputs
• Build and maintain a library of demo environments, technical one-pagers, and integration guides
• Conduct proof-of-concept deployments and trials where needed
• Work closely with Customer Success and Product to ensure deals are scoped correctly and set up for successful onboarding

Be the Internal Expert

• Support the sales process as the subject matter expert in both the Rockbot software platform and the integration into the customer environment.
• Act as the technical authority throughout the sales process, advising both customers and internal teams on platform capabilities, integrations, and deployment strategy
• Stay current on Rockbot’s product roadmap and represent the voice of prospects internally
• Surface recurring technical objections and blockers to Product and Engineering
• Contribute to enablement materials so AEs can handle first-level technical questions independently

What Success Looks Like

First 90 Days: Ramp & Build Credibility

• Complete Rockbot certification across Music, TV, Signage, and Advertising
• Independently deliver at least three (3) technical demos
• Build or improve demo environments and technical content libraries (RFPs, security responses, integration guides)
• Establish strong partnerships with AEs
• Become a trusted first-line technical resource during the sales process

First 120 Days: Own Technical Execution

• Independently lead technical discovery, demos, and solution design for active opportunities
• Own technical portions of RFPs, security reviews, and SOW inputs
• Deliver ten (10) total demos tailored to customer environments and stakeholder needs
• Support pilots, proof-of-concepts, and integration scoping where needed
• Contribute enablement tools and technical guides