Software Implementation Specialist
About the role
About Us
Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.
Position Overview
The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by project managing successful implementations for our clients.
Job Duties & Responsibilities
- Meets with customers following the sale to demonstrate features and functions of the software.
- Completes system configuration tasks as assigned by manager.
- Manages routine implementations with small-market customers.
- Demonstrates well-rounded knowledge of Raptor products.
- Adheres to departmental process and procedure and maintains systems of record.