Software Engineer I

Position Summary

The candidate will be responsible for the configuration and delivery of client-facing applications. The candidate may assist with support for the development of process enhancements under the guidance of the Sr. Software Engineer and the Manager, Technical Operations. Responsibilities will also include day-to-day maintenance of the health care application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation, root cause analysis, manage communication and client relationship management in partnership with Infrastructure Service Support team members.

Essential Functions

• Configure client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Update client-facing applications exactly as per requirements gathered by engagement teams and follow the Medical, Legal, Regulatory (MLR) guidelines in this process.
• Represents the Application Operations / Development team on all active projects.
• Participates in the daily application operations / development stand-up meetings.
• Follows established procedures for change management across applications where changes are necessary.
• Documents and maintains the application operations / development standard operating procedures.
• Creates WIKI articles for common processes that are repeated and can be shared with others.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Setup environments for all new implementations.
• Configure Single Sign On integrations for client builds.
• Support the development of product unit tests that will be used for future application regression testing.
• Measures application development key performance indicators, for example: bug density, sprint analysis, test coverage, etc.

Future Functions

• Work with the Product Team to implement new application enhancements and features.
• Ensures all application changes are made in accordance with life-cycle methodology and risk guidelines.
• Interact with end users, internal users, development vendors, data analysts, and other engagement team members.

Minimum Required

• Bachelors in technology/Engineering (Computer Science or equivalent)
• 1-3 years of experience in related field and working as an application engineer/developer/support (level 1/2)
• Strong grasp on GIT fundamentals and experience with day-to-day usage
• Hands on knowledge of the following tools and technologies: SQL Server, Windows, HTML, CSS, JavaScript, jQuery
• Experience with an Agile Development Lifecycle
• Experience in web application configuration and templating.
• Operational knowledge of Team Foundation Server, or AzureDevOps and Octopus
• Knowledge of continuous integration and deployment methodologies
• Experience with Veeva or Salesforce is a plus

Other Required

• Working knowledge of US Healthcare / Market Access would be an advantage.
• Azure hosting components
• May require travel domestically and/or internationally including overnight stays up to 5%

Preferred

• Experience with Azure DevOps or other CI/CD pipeline tool
• Knowledge of React, Angular, .NetCore
• Working knowledge of one or more EHR software systems such as, Epic and Cerner
• Healthcare standards ex: HL7, SMART on FHIR
• Enterprise application design