Software Engineer - Application Support
About the role
About Misfits Market
Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.
About the Role
Misfits Market is looking for an Application Support Software Engineer to join the engineering team that builds and supports internal systems that power the day-to-day operations of our growing business which includes our Warehouse Management System (WMS), payment systems, ERP platform, inventory workflows, order fulfillment, and other tooling and integrations.
As an Application Support Software Engineer at Misfits Market, you will contribute to code working across the full stack to design, build, and improve the software that enables real-time warehouse, fulfillment, inventory, finance, and marketplace operations. What makes this role unique and different is that you will be acting as the primary support contact answering, troubleshooting, and resolving technical inquiries for our team from our internal users. You’ll be responsible for supporting our applications both inside and outside normal working hours to ensure smooth operations and minimal downtime.
What you get to do every day:
- Triage, investigate, troubleshoot, root cause and resolve issues in production. You will also provide input regarding future improvements or changes to the system.
- Effectively communicate technical solutions in non-technical terms, guiding users through step-by-step solutions as needed. Build out procedural guides and FAQs for end-user self-service.
- Write clean maintainable high quality code for various projects that are important to the success of our internal teams and business.
- Help make our code more scalable, reusable, and maintainable. Contribute to new features and make incremental improvements on existing features.
- Participate and influence the team's process and culture. Think critically and provide feedback to help improve the team and its projects.
What you bring to the role:
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.