Social Media Specialist

What Do We Do?

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

What You're Applying for

Triple Whale is growing, and so is our social presence. We’re looking for a Social Media Specialist to help us scale our social media program.

This role sits at the center of our content engine: distributing content across channels, keeping exec accounts humming, engaging our community, and helping us build the kind of consistent, credible social presence that turns brand awareness into business impact. You’ll work closely with our Social Media Manager and Head of Content to bring Triple Whale’s voice to life every day. You’ll have a real hand in shaping how we show up across LinkedIn, X, Instagram, TikTok, and beyond.

What You’ll Do

• Own day-to-day social publishing and scheduling across brand and exec accounts
• Manage community engagement - monitoring mentions, responding to comments, and proactively participating in relevant conversations
• Adapt and repurpose content from blog posts, reports, events, and video into platform-native social assets
• Support exec social accounts - ghostwriting posts, chopping content, and maintaining consistent cadence across LinkedIn and other channels
• Build and nurture relationships with creators and industry voices in the ecommerce and DTC space
• Assist with social coverage of events, product launches, and campaigns in real time
• Track performance metrics and contribute to a regular reporting and KPI cadence
• Experiment with new formats and bring ideas to the table
• Support the rollout and ongoing distribution of product education content

What You’ll Bring

• 2+ years of social media experience, ideally in a B2B SaaS or ecommerce environment
• Strong writing instincts - you can match a brand voice, write a tight caption, and ghostwrite a LinkedIn post that actually sounds human
• Platform fluency across LinkedIn, Instagram, TikTok, and X - you know what works where and why
• Content distribution instincts: you can identify the hook inside a long-form piece and know how to make it land on social
• Comfort with ambiguity and a bias toward action - you don’t wait to be told exactly what to do
• Attention to detail and an organized approach to managing multiple workstreams at once
• AI fluency: You use AI tools to move faster without sacrificing quality or original thinking
• Collaborative mindset - you’re excited to work closely with content, PMM, design, and leadership
• Experience with social scheduling/monitoring tools is a plus
• Video editing skills (CapCut, Premiere, etc.) are a nice-to-have
• Triple Whale or ecommerce brand experience is a major bonus

Our Values

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.