Site Reliability Engineer
About the role
Site Reliability Engineer
Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems.
The Reliability team owns the availability, performance, and operational excellence of Runpod’s global platform. While infrastructure teams build the systems, the Reliability team ensures those systems remain resilient, observable, and scalable under real-world production conditions.
This team is responsible for:
- Defining and enforcing reliability standards across engineering
- Designing incident response processes and improving recovery times
- Building observability systems and reliability tooling
- Driving SLO adoption and production readiness reviews
- Reducing operational toil through automation
The Reliability team works cross-functionally with Infrastructure, Product Engineering, and Support to ensure our systems remain stable and performant as we scale rapidly. We value proactive problem solving, automation-first thinking, and strong ownership of production systems.
As a Site Reliability Engineer on the Reliability team, you will focus on ensuring the stability and resilience of Runpod’s distributed platform. You will partner with engineering teams to improve system design, strengthen observability, and prevent incidents before they happen.
This role blends software engineering with production operations. You’ll work on reliability frameworks, SLO design, automation, and production hardening, reducing errors and improving performance across different services and infrastructure.
This is a high-impact role central to maintaining trust with developers running critical AI workloads on Runpod.
Your Impact
- Increase platform uptime and reduce incident frequency and duration
- Establish and operationalize SLIs/SLOs across services
- Improve MTTR through better tooling, automation, and runbooks
- Strengthen production readiness standards
- Drive long-term systemic reliability improvements
You will influence how reliability is defined and measured across Runpod and help build the operational backbone of the company.
Responsibilities
Reliability Engineering
- Define and implement SLIs/SLOs for critical services
- Lead incident response and coordinate cross-team mitigation efforts
- Conduct blameless postmortems and ensure corrective actions are completed
- Perform production readiness reviews for new services and features
- Identify systemic risks and drive preventative improvements
Observability & Monitoring
- Design and improve monitoring, alerting, and dashboards (Prometheus, Grafana, etc.)
- Improve signal-to-noise ratio in alerts and reduce alert fatigue
- Build internal tooling for reliability tracking and reporting
- Improve visibility into GPU performance and distributed systems health
Automation & Toil Reduction
- Automate recurring operational workflows
- Build tools and scripts (Python, Go, Bash) to eliminate manual processes
- Improve deployment safety through automation and guardrails
- Strengthen CI/CD reliability and release processes