Service Desk Level 1 Analyst (Mexico)

Join DYOPATH as a Service Desk Level 1 Analyst

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.

Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.

Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

Awesome Benefits

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity

Role Overview

Location: Remote
Schedule: 1st Shift (Flexible start time)
Pay Rate: 15,000 MXN

Your Mission as a Service Desk Level 1 Analyst

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Invest in yourself: pursue training, certifications, and ongoing learning.
• Participate in special projects that enhance service delivery.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required; Associate or bachelor’s degree in computer science or related field preferred.
• Professional certifications (or working toward):
  • HDI Support Center Analyst (HDI-SCA)
  • ITIL Foundation
  • Google Workspaces

Experience & Skills

• 6 months to 1 year in a technical support role, preferably in a service desk environment.
• Strong customer service skills with the ability to explain technical solutions clearly.
• Experience with NICE, VoIP or similar phone systems.
• Proficiency with Google Workspace
• Windows OS, Microsoft Office suite, and basic network troubleshooting.
• Familiarity with ITIL or similar service frameworks a plus.
• Ability to work independently and collaboratively.
• Excellent problem-solving and multitasking skills.

Why This Role Rocks

As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.

Ready to Kickstart Your IT Career?
If you’re excited to start your journey with DYOPATH, we encourage you to apply.