Service Delivery Manager
About the role
ABOUT US
bswift is a leading benefits administration company that specializes in delivering innovative, personalized solutions to help employers and their employees navigate the complexities of health and benefits decisions. Through Evive, our personalization and engagement platform, we provide tailored, data-driven member experiences that improve engagement, understanding, and outcomes across the benefits lifecycle. We are seeking a Service Delivery Manager – Evive to support our clients and ensure exceptional delivery of this platform.
WHAT YOU’LL DO
The Service Delivery Manager – Evive is responsible for delivering an exceptional client experience by supporting employers and their members on Evive’s personalization-focused SaaS platform. This role blends client relationship management, platform configuration, data analysis, and cross-functional collaboration to ensure each client’s Evive environment is accurate, optimized, and effective.
Evive is a post-election engagement platform, and this role requires a strong understanding of client benefit structures, demographic and eligibility data, and health engagement strategies to deliver curated, member-level experiences that drive engagement and value.
WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Platform Implementation & Ongoing Delivery
- Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup.
- Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, communication logic, and personalized journey triggers.
- Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies