Senior Strategic Partner Manager

About the Role

Wing is seeking a Senior Strategic Partner Manager to join our Partnerships team. This role is based remotely in the United States.

In this role, you will be the strategic, collaborative, and highly analytical quarterback for our top-tier enterprise partnerships. You will own the post-sign relationship by driving deep partner integration, joint business planning, operational excellence, and contract expansions. We are looking for an entrepreneurial owner who can navigate complex, multi-stakeholder environments and proactively solve operational bottlenecks. You will act as the bridge between Wing's technology and our partners' real-world operations to deliver long-term value.

What You'll Do

• Cultivate & Own Enterprise Relationships: Serve as the trusted, primary adviser for executive stakeholders across key verticals, including Retail, QSR, and emerging sectors.
• Drive Strategic Account Growth: Identify and execute expansion opportunities (e.g., new locations, new product categories, marketing initiatives etc.) within your existing portfolio to drive mutual volume and revenue growth.
• Project Manage Launches & Integrations: Lead the end-to-end onboarding and launch of new partner locations or services, ensuring a seamless operational transition for both the partner and Wing.
• Negotiate & Renew Agreements: Navigate complex contract renewals and commercial restructures to ensure a win-win partnership design.
• Translate Data into Action: Gather and analyze performance insights, consumer behavior, and operational metrics to lead regular, data-driven business reviews (QBRs) with partners.
• Advocate Internally & Cross-Functionally: Collaborate closely with internal Wing teams to champion your partners' needs:
  • Product & Hardware/Software: Deliver structured partner feedback to shape our product roadmap.
  • Operations: Ensure day-to-day delivery meets or exceeds partner commitments and SLAs.
  • Marketing: Co-design promotional campaigns to drive customer adoption.
  • Legal & Finance: Manage ongoing commercial compliance and contract adjustments.

What You'll Need

• 8+ years of experience in strategic account management, partner success, management consulting, or strategic partnerships, ideally within last-mile logistics, retail, QSR, or technology sectors.
• Proven success managing, retaining, and expanding complex, multi-million dollar enterprise accounts and executive relationships.
• Strong operational and project management experience coordinating complex cross-functional initiatives.