Senior Sales Operations Manager
About the role
Role Overview
The Senior Sales Operations Manager is a critical strategic partner responsible for driving revenue growth, margin optimization, and operational excellence across assigned retail accounts. This role serves as the primary operational owner of the business, translating data and insights into actionable strategies across forecasting, inventory management, demand planning, trade spend, and supply chain execution.
This position plays a leadership role in identifying risks and opportunities in real time, guiding cross-functional decision-making, and proactively influencing outcomes. The Senior Sales Operations Manager collaborates closely with Sales Leadership, Finance, Supply Chain, Demand Planning, and Analytics, as well as senior customer stakeholders, to ensure alignment and execution against business objectives.
Key Responsibilities
Strategic Business Ownership
- Serve as the primary operational lead for Amazon Canada, owning demand planning, inventory health, purchase order execution, POS and trend analysis, and trade spend performance.
- Monitor real-time business performance, identify material risks or opportunities, and recommend data-driven action plans to drive results.
- Act as a trusted advisor to Sales Directors and Account Teams by providing forward-looking insights and scenario-based recommendations.
Forecasting, Inventory & Supply Chain Leadership
- Lead cross-functional forecasting, inventory planning, and order management processes in partnership with Sales, Demand Planning, and Supply Chain teams.
- Ensure accurate forecasting inputs within SFO, including new item setup, pricing updates, and data governance standards.
- Partner with customer demand planning and replenishment teams to align forecasts, service-level expectations, and inventory strategies.
- Oversee coordination of domestic and import orders, managing availability timelines and mitigating supply risks.
Performance Analytics & Executive Reporting
- Monitor real-time business performance, identify material risks or opportunities, and recommend data-driven action plans to drive results.