Senior Regional Account Manager

About the Role and Our Team

The Senior Regional Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s vendors, the Regional Account Manager is responsible for developing a consultative relationship with a small set of priority accounts. The goal of this relationship is to provide proactive coaching and development with regard to TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals.

Responsibilities

• Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services, including but not limited to storefront content, lead response structure & cadence, walking vendors through data/analytics, and driving to consensus on changes they will adopt/implement.
• Maintain ownership and accountability of a regional/territory based book of business to achieve monthly ACV targets within a geographic region, leveraging consultative and strategic conversations to ensure we are meeting stated Vendor goals.
• Directly own Vendor retention by managing manual and auto renewals, handling and saving, both obvious and subtle requests to cancel or downgrade TKWW services, and comparing and contrasting performance vs competitive products.
• Champion Vendor sentiment by conducting proactive outreach to assigned book/territory at assigned/regular intervals.
• Conduct assigned Regional Account Onboarding to ensure new Vendors start their relationship with TKWW on the right foot and are set up for immediate success.
• Share and be “the voice of the vendor” so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV.
• Remain 100% compliant with all data, record-keeping, and reporting requests, including pipeline management and accurate forecasting.
• Consistently meet or exceed stated performance expectations for work quality, quantity, and impact.
• Other projects/duties as assigned.

Successful Senior Regional Account Managers Have

• 3-5 years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment
• Can articulate consistent and proven performance against revenue goals and customer performance targets
• Experience owning a smaller, higher revenue/higher impact book of business
• Comfortable with direct accountability for individual and customer outcomes
• Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools
• Excellent written, verbal, and virtual/in-person communication & presentation skills
• Thrives in a high-paced and highly collaborative team environment
• Consulting and coaching experience with small, medium-sized businesses