Senior Project Manager, Service Delivery
About the role
About Us
bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Senior Project Manager, Service Delivery.
What You'll Do (Job Summary)
Support the Service Delivery organization by leading client-facing benefits administration initiatives focused on service delivery excellence, operational readiness, and annual enrollment (AE).
This role requires a strong understanding of benefits administration products and platforms, hands-on experience servicing clients, and proven success leading projects that directly impact client outcomes. You will partner closely with service delivery, implementation, product, and technology teams to ensure high-quality execution, on-time delivery, and an exceptional client experience.
The Senior Project Manager plays a critical role in driving successful client engagements, improving delivery consistency, and supporting long-term client satisfaction, retention, and growth.
What You Will Be Responsible For (Essential Functions)
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Client-Facing Benefits Administration Project Leadership
- Lead and manage client-facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross-functional partners.
- Drive projects related to client onboarding, ongoing service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution.
- Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience.
- Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long-term partnership success.
- Serve as a trusted partner to internal delivery teams to ensure clarity, accountability, and high standards of execution for client commitments.
- Annual Enrollment (AE) & Service Delivery Initiatives
- Lead or support annual enrollment-related client projects, including planning, cross-team coordination, and execution.