Senior Project Manager - HLS

Responsibilities

• Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion
• Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)
• Manage multiple customer projects simultaneously. Work with customers, partners, & internal solutions consultants to drive positive progress across multi-location & multi-phase deployments for all project related activities
• Proactively identify risks pertaining to time, scope, & budget. Develop comprehensive mitigation strategies with clear communication plan for all internal & external stakeholders
• Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence
• Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies
• Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs
• Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests
• Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW
• Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through
• Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met

Requirements

• 8+ years of experience managing technical projects, preferably client facing
• 5 + years of experience working with healthcare or life sciences organizations
• Proven experience working in a SaaS organization
• PMP (Project Management Professional) Certification or equivalent is desirable
• Bachelor's degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred
• Engaging personality, polished verbal and written communication skills and meticulous attention to detail
• Ability to communicate and manage escalations and maintain C level relationships
• Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen
• Salesforce and other CRM experience preferred
• Fluency in written and spoken English, bilingual abilities a plus
• Travel requirement: up to 30%

Benefits

• Pay Range (OTE Pay): $96,000 - $160,000
• Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.