Senior Product Manager

About the Role

We're looking for a strategic, hands-on, experienced Product Manager to lead Scheduling & Care Access product development at Form Health. Scheduling sits at the intersection of patient access, provider utilization, and operational scale. It’s how patients access care, how providers fill their days, and how we grow without losing the human moments that define our experience. This is a high-leverage role with end-to-end ownership of one of our most consequential product areas, including the authority to make build vs. buy decisions and shape the future architecture of our scheduling stack. You'll partner with engineering, design, operations, and clinical leaders to define the roadmap and deliver against it. You'll be joining a talented, experienced team and iterating on existing tooling with a bias toward data driven decisions and action.

What you will do

You will own Scheduling & Care Access end-to-end, including provider availability, matching, and the scheduling experience across both patient-facing and internal workflows.

Specifically, you will:

Understand and define the problem space

• Develop a deep understanding of workflows across patients, schedulers, patient coordinators, and providers
• Identify the highest-impact jobs-to-be-done to improve access while reducing operational burden
• Use data to uncover bottlenecks and opportunities across the scheduling lifecycle

Own product strategy and outcomes

• Define the vision, strategy, and roadmap for Scheduling & Care Access in alignment with company goals
• Set and drive key metrics such as utilization, time-to-first-appointment, no-show rates, provider load balance, and conversion through scheduling flows
• Continuously iterate based on data, experimentation, and feedback

Drive build vs. buy decisions

• Lead evaluation of third-party scheduling solutions vs. in-house development
• Prototype, test, and validate approaches, making recommendations grounded in data and long-term architectural fit
• Partner with engineering to shape the evolution of our scheduling platform

Deliver iteratively with engineering and design

• Partner closely with engineering and design to ship, learn, and iterate quickly
• Prioritize work to maximize impact and reduce feedback cycles
• Ensure a high-quality, scalable experience across both patient and internal tools

Collaborate across teams

• Translate business and user needs into actionable product requirements