Senior Product Manager, Core Payments

About this role (Responsibilities)

• Design and deliver new payment capabilities such as new authorization types, ML-powered retry logic, intelligent dynamic routing strategies, etc
• Define, prioritize, and deliver roadmap initiatives that improve the reliability, accuracy, and efficiency of Toast’s payment processing systems.
• Lead execution for infrastructure-focused programs such as, resiliency, system migrations, and failover capabilities
• Interpret and apply card scheme rules and processor specifications (e.g., Visa, Mastercard, Amex) to ensure scalable and compliant implementation across the platform.
• Partner closely with engineering to modernize Toast’s transaction layer — including state management, asynchronous workflows, API contracts, and observability tooling.
• Collaborate closely with finance and operations teams on settlement accuracy, reconciliation, cost modeling, and risk mitigation.
• Manage multi-team dependencies with Engineering, Processor Partners, Customer Support, FinOps, and Product Marketing.
• Collaborate with processors and partners to scope new integrations, manage certifications, and expand Toast’s global payment capabilities.
• Drive execution discipline through clear requirements, acceptance criteria, documentation, and cross-functional communication.
• Monitor key performance metrics and partner with engineering to improve system reliability and operational health.
• Communicate roadmap updates, project status, and risks to stakeholders with clarity and transparency.

What you'll need to thrive (Requirements)

• 5+ years of product management experience, focusing on payments, fintech infrastructure, or transaction orchestration.
• Proven track record shipping complex capabilities in core payment flows — such as incremental auth, refund architecture, fallback handling, and multi-gateway orchestration.
• Strong technical fluency — you understand and can work from payment specifications, network mandates, and API definitions, and collaborate deeply with engineering on architecture and design.
• Deep familiarity with card networks, processors, and the end-to-end lifecycle of a transaction, from initiation to final settlement.
• Experience navigating regional payment differences, acquiring relationships, and compliance requirements across geographies.
• Skilled at leading platform-level initiatives involving distributed systems, asynchronous workflows, and system resilience.
• A natural influencer who can align senior engineers, operations leaders, and external partners around a compelling vision.