Senior Product Manager

About Caribou

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $162/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

Caribou is seeking a Senior Product Manager with a strong background in internal-facing tools and automation. You'll own agent-facing experiences and workflows, driving measurable improvements in bottom of funnel conversion and agent efficiency by taking an AI-first approach. The ideal candidate thrives at the intersection of product strategy, user experience, AI and data-driven growth.

Responsibilities

• Own and evolve Caribou’s agent-facing tooling experiences, from discovery to launch to iteration.
• Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales & Operations.
• Partner with Design and Engineering to deliver high-quality, intuitive user experiences for internal users.
• Use data and experimentation to drive decisions, size impact, and optimize key user flows.
• Translate both customer and agent insights into product decisions via lightweight research, interviews, and usability tests.
• Partner with Analytics and Sales & Operations to size opportunities and validate outcomes.
• Balance speed and quality by prioritizing scope while maintaining design and performance excellence.

Location

Candidates are welcome to work remotely from the states of AZ, CO, DC, IL, MD, TX, and VA with a preference for the Chicago IL, Denver CO, or Phoenix AZ areas. Caribou does provide the option to work in-office or hybrid from our Denver, CO or Chandler, AZ offices. We may consider remote candidates in CA, FL, MA, NY, OR, WA, and WI, subject to additional approval.

Qualifications

• Experience: 5+ years in product management (or related roles), with a focus on agent-facing products and/or Sales & Operations enablement.
• Data Fluency: Hands-on with tools like Looker, BigQuery; confident in setting test metrics and reading results.
• Product Taste: Clear perspective on operational UX and workflow efficiency; can articulate why an interaction works for both users and the business.
• Collaboration: Strong partnership skills with Design, Research, Engineering, and business stakeholders; comfortable working within design systems.
• Technical Awareness: Familiarity with AI/ML systems and API integrations; comfortable going deep on implementation details with engineering.
• Business Acumen: Able to build and maintain a roadmap that solves real business needs; understands tradeoffs across conversion, cost, and customer experience.
• Communication: Skilled at writing clear specs; adept at driving alignment through both verbal and written communication.
• Education: Bachelor's degree in a relevant field; advanced degree a plus.