Senior Product Manager (Australia)

About League

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League's platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare's most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

The role

League's platform enables our customers to offer highly engaging and personalized health experiences to their users. The Apps and Solutions (A&S) Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League.

In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs, ensuring a deep understanding of their priorities, smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment.

In this role you may work with one or multiple customers or prospects and may move from customer to customer as League grows. You will lean into solutions that leverage the broad range of capabilities in the League platform. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives.

In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.

In this role, you will:

• Manage the roadmap for various A&S customers, identifying opportunities to create new capabilities or optimizations of existing capabilities.
• Develop the client relationship via offering, educating and delivering League solutions, and promoting the client's vision and needs within League.
• Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling.
• Serve as a subject matter expert on League platform capabilities, and evangelize the value of the League platform to stakeholders.
• Proactively manage and prioritize the backlog of enhancements.
• Monitor engagement with the applications you are managing and identify opportunities to create value and exceed our goals.
• Communicating effectively and clearly articulating trade-offs to internal and external leadership.
• Define requirements and value proposition of custom features and complex capability deployments.
• Monitor application performance and identify opportunities to create more value and exceed our goals.
• Partner with Account Management to be the primary Product Management point of contact with our customer.

About You:

• 5+ Years of Product Management experience.
• Digital Healthcare experience, experience with the Payer market is preferred.
• Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, and relationships are developed.
• Expert at balancing client needs with platform strategy and business goals.