Senior Product Designer
About the role
The Opportunity
ngrok is looking for an experienced Senior Product Designer to help shape the future of our products in an era where AI is changing how software gets built and shipped.
As a key member of the Product Development Team, you’ll work closely with Product and Engineering to shape and deliver high-quality product experiences. You’ll own meaningful areas of the product end-to-end—from early problem framing through to shipped features in users’ hands—moving fluidly between research, prototyping, and delivery as the work demands.
We solve complex networking problems for millions of developers. The design challenges reflect that: translating technical depth into approachable experiences, building for users who notice every detail, and finding clarity in areas without established playbooks.
This role is a good fit for someone who wants high ownership, moves quickly, and is comfortable working in a hands-on, evolving environment.
About the Design team
ngrok's Design team is small but mighty. We’re highly collaborative and work closely with Product, Engineering, Marketing, and Leadership to craft excellent product and brand experiences, envision the future of where the company is headed, and ensure ngrok's brand and visual presentation remain as high quality as our product thinking.
What You'll Actually Do
- Think like a builder. You’ll sketch, wireframe, and prototype quickly, get ideas in front of users early, and iterate toward real product outcomes.
- Use AI as a creative partner. You’re already using AI tools to extend what you can build, prototype faster, synthesize research, or explore interaction patterns.
- Get close to the problem. Learn how developers use ngrok, where they get stuck, and what “better” actually looks like for them.
- Contribute to product direction. Work with Product and Engineering to clarify problems, explore solutions, and shape strong product experiences in your areas.
- Maintain a high craft bar. Bring strong judgment to interaction design, visual design, copy, edge cases, and implementation details.
- Lead projects when needed. Facilitate discussions, align stakeholders, run lightweight research, and help drive decisions forward.
- Make your thinking legible. Share rationale, document key decisions, and help Product and Engineering understand the tradeoffs behind your work.
- Contribute to the design team. Help strengthen our shared standards, critique culture, and ways of working as the team grows.