Senior Manager, Deal Desk

Job Summary

The Senior Manager, Deal Desk is responsible for establishing and managing Mercer's deal governance framework, including intake, triage, analysis, routing, and approval of non‑standard commercial requests. The role reduces senior‑leader approval burden, improves cycle time, and ensures consistent, policy‑aligned decision‑making across pricing, PMRs, and deal exceptions.

Essential Job Functions

1. Intake, Governance & Control
(Creating discipline, consistency, and a single source of truth)

• Establish and manage a single front door for PMRs and deal exceptions, ensuring complete and accurate submissions.
• Maintain clear escalation pathways aligned to policy, margin thresholds, and approval authority.
• Ensure full documentation and auditable records of deal decisions within Salesforce (no shadow processes).

2. Deal Evaluation, Structuring & Decisioning
(Driving high‑quality, policy‑aligned outcomes)

• Review, structure, and recommend deal outcomes based on policy, economics, and risk considerations.
• Facilitate cross‑functional deal reviews for complex, non‑standard, or high‑stakes opportunities.
• Manage escalations efficiently while balancing speed, rigor, and commercial impact.

3. Enablement, Automation & Insights
(Improving velocity, quality, and decision transparency over time)

• Partner with Salesforce/CRM teams to build and maintain workflow, routing, and approval automation.
• Build and deliver reporting on cycle time, approval rates, exception drivers, and trends to inform leadership decisions.
• Provide ongoing enablement and guidance to sellers on submission quality, escalation logic, and deal structuring best practices.

Knowledge, Skills, and Abilities

• Strong understanding of deal governance, pricing, and commercial terms.
• Experience with Salesforce or similar CRM tools for workflow and approval automation.
• Analytical skills to evaluate deal economics and risk.
• Ability to facilitate cross‑functional collaboration.
• Excellent communication and documentation skills.