Senior Manager, Clinical Programs

About Us

Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop^® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging.

About The Role

Job Title: Senior Manager, Clinical Programs

Location: Field, USA

The Senior Manager of Clinical Programs builds and leads the global Clinical Programs (CP) Team, including Clinical Program Managers (imaging techs and nurses), and reports to the Senior Vice President of Hospital Business. The Clinical Programs Team drives the technical/clinical portion of a sale as well as customer implementations to ensure Hyperfine customers successfully adopt the product with a positive experience, driving growth for expansion.

Responsibilities

• Work with VP Commercial, Strategy VP’s and Marketing leadership to set the overall vision and strategic plan for the CP organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through new software releases, service and software renewals, new sales and net-retention improvements.
• Drive customer outcomes, product adoption and customer experience
  • Lead the technical assessment as part of the sales process.
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
  • Reduce churn and drive new business growth through greater advocacy and reference ability.
• Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.
• Build and lead world-class team.