Senior Manager, Chapter Wish Relations

Position Summary

The Senior Manager, Chapter Wish Relations, serves as an embedded support system for chapters, providing direct assistance during staffing shortages, extended absences (such as maternity or medical leave), organizational transitions, or periods of increased operational demand. This individual integrates seamlessly into chapter teams to support the management and execution of wish-granting activities, ensuring alignment with national standards and best practices.

This role requires a dynamic and adaptable professional who can quickly assess situations, build trust with team members and stakeholders, take initiative, and maintain the uninterrupted progress of wish-granting initiatives regardless of circumstances. In addition, this role will play a critical role in supporting enterprise-wide wish enablement efforts, supporting the strategic identification and movement of wishes across chapters to ensure timely fulfillment when local financial or staffing capacity is constrained.

Knowledge & Abilities

• Deep expertise in wish granting operations, including travel and non-travel wishes, program development, child-and family-centered practices, and ensuring mission compliance within a federated nonprofit context.
• Possesses strong judgement and analytical skills with a child-first mission driven lens
• Exhibits proven consultative and advisory capabilities, establishing credibility and trust with chapter leaders, mission teams, and national colleagues through influence rather than direct authority.
• Displays excellent interpersonal, written, and verbal communication skills; able to build trust quickly with a demonstrated ability to influence without authority and operate within a federated model
• Brings robust project management and time management skills; adept at handling multiple priorities across chapters simultaneously.
• Effectively supports and collaborates with chapter leadership—including CEOs, mission leaders, and staff—by providing resources, tools, and strategic guidance to strengthen performance and mission outcomes.
• Ability to assess situations quickly and execute independently displaying adaptability and resilience in a fast-paced environment.

Duties & Responsibilities

• Embedded Chapter Support and Wish Execution
  • Deployed into chapters as an interim resource, assuming responsibility for day-to-day wish granting functions as requested
  • Ability to manage: Qualification and Onboarding; Wish Discovery and Design; Family, Volunteer and Vendor Engagement; Budget Management; Documentation and Compliance; Coordination of Travel and Non-Travel Wishes
  • Rapidly assess chapter workflows, caseloads and risk areas and independently prioritize and execute work to stabilize and advance wish pipelines.
  • Conducts comprehensive assessments of chapter wish operations to identify opportunities for performance improvement.