Senior Learning & Development Manager

About the Role

The Senior Learning & Development Manager plays a key role in building organizational capability through a modern, scalable learning ecosystem that strengthens leadership, accelerates performance, and supports business growth. This role leads the strategy, design, and delivery of learning experiences that help employees develop the skills needed to succeed in a rapidly evolving environment.

Partnering with leaders and subject matter experts, you'll create engaging learning experiences—from microlearning and digital content to coaching, onboarding, and enterprise-wide development programs. You'll ensure learning is practical, scalable, and aligned to business priorities, compliance requirements, and evolving workforce needs.

A key focus of this role is helping the organization successfully adopt and leverage AI. You'll design learning pathways that build AI literacy, practical skills, and responsible use across all levels of the business. By embedding AI capability into leadership, manager, and functional development programs, you'll help teams improve productivity, drive innovation, and unlock measurable business value. You'll also equip customer-facing teams to confidently communicate the value of our AI-enabled products and services.

As the owner of our learning strategy and ecosystem, you'll oversee the LMS, compliance training, and learning operations while measuring impact and continuously improving outcomes.

Key Responsibilities

• Own and deliver the end-to-end L&D strategy aligned to business goals and regulatory requirements
• Develop and evolve a modern learning ecosystem incorporating micro learning, self-directed pathways, and blended/dual-modality delivery (virtual and in-person)
• Design and deliver engaging learning content across multiple formats, ensuring accessibility, scalability, and impact
• Define and embed AI capability uplift across the organization, including AI literacy, role-based expectations, and practical adoption
• Enable organization-wide AI literacy by fostering confidence, responsible usage, and integration of AI into day-to-day workflows
• Establish frameworks for capability development across leadership, functional, and enterprise skill areas
• Partner with P&C, business leaders, and SMEs to identify capability needs and deliver targeted learning solutions aligned to business priorities
• Embed learning as a cultural pillar that drives engagement, performance, and continuous development