Senior IT Support Specialist

The Role

We're hiring a Senior IT Support Specialist to deliver high-quality technical support and scale our internal operations across a distributed remote workforce. Serving as the primary owner for our west coast hours, this role will drive operational excellence and automation to ensure our employees can work seamlessly, securely, and with minimal friction.

Note: This position will be required to work PST/PDT business hours to provide consistent operational coverage.

What You'll Do

• Provide high-quality support across Slack, ticketing systems, and async channels with a focus on speed and clarity
• Own support coverage during West Coast hours and act as a reliable point of contact for employees
• Troubleshoot issues across devices, identity, and SaaS systems including access, performance, and configuration
• Support onboarding and offboarding end-to-end including device provisioning, account setup, and access management
• Manage and maintain company devices using Kandji or similar MDM
• Identify trends in support requests and proactively drive improvements to reduce recurring issues
• Partner with IT Engineering to improve workflows and support automation efforts

What You Need

• 4+ years of experience in IT support or a similar role in a fast-paced environment
• Experience supporting macOS and iOS environments
• Experience operating successfully in fast-paced or high-growth environments where priorities and processes evolve quickly