Senior IT Project Manager

What We’re Looking For

We are looking for a Senior IT Project Manager to lead the delivery of client-facing IT infrastructure and transformation projects. This role is responsible for driving projects from kickoff through completion, ensuring alignment across engineering teams, stakeholders, and clients in a fast-paced, multi-tenant environment. You will serve as the central point of coordination, balancing timelines, technical execution, and client expectations.

This is a hands-on delivery role, not a purely strategic or program-focused position. The ideal candidate understands how technical work gets done, can manage multiple concurrent projects, and operates with a strong sense of ownership and accountability.

What You’ll Do

• Lead end-to-end delivery of client-facing technical projects, including cloud migrations, Microsoft 365 implementations, infrastructure upgrades, and network deployments
• Serve as the primary point of contact for clients throughout the project lifecycle, ensuring clear communication, alignment, and expectations
• Partner closely with engineering teams to plan, schedule, and execute project work across multiple active engagements
• Develop and manage project plans, timelines, milestones, and deliverables while balancing scope, budget, and deadlines
• Coordinate internal resources across Remote Support, Systems, Security, and Field Services teams to ensure successful delivery
• Identify risks, dependencies, and blockers early, and proactively drive resolution or escalation
• Ensure all project work is properly documented, including scope, configurations, decisions, and handoffs to support teams
• Manage multiple concurrent projects in a fast-paced environment while maintaining high quality and attention to detail
• Provide regular status updates to clients and internal stakeholders, including progress, risks, and next steps
• Drive accountability across teams to ensure projects are delivered on time and meet client expectations

What You Bring to the Table

• 8–12+ years of project management experience within IT services, managed services (MSP), or consulting environments
• Proven experience managing client-facing technical projects involving infrastructure, cloud, or Microsoft technologies
• Strong understanding of environments involving: Microsoft 365, Azure, Entra ID, Intune; Active Directory and endpoint management; Networking fundamentals (firewalls, switches, VPNs, wireless)
• Experience managing multiple concurrent projects across different clients and priorities
• Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences