Senior Engineering Manager, Offer Delivery

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

The Team

Upstart’s Offer Delivery Team is focused on driving growth by deepening relationships with our existing users. Our vision is to create an always-available credit experience that continuously guarantees access to Upstart’s credit products for all users. Make credit access instant, predictable, and effortless through intelligent offer generation and merchandising that will engage our users with relevant, timely offers that enhance their financial journey.

As a Senior Engineering Manager at Upstart, you will play a crucial role in shaping how we drive user growth and engagement through intelligent targeting, strategic product recommendations, and best-in-class offer generation infrastructure that scales. You’ll be responsible for generating personalized offer experiences, enhancing out-of-funnel cross-sell strategies, advancing our offer orchestration infra, optimizing cost, and closely working with our ML team to produce better outcomes for our users. Your work will directly contribute to growing our existing and newer products, increasing customer lifetime value and helping more users access the right financial products at the right time.

How you’ll make an impact

• Define and implement an engineering roadmap that supports intelligent and personalized offer and product recommendations to our user base
• Work with cross functional partners including Product Managers, Product Marketing Managers, and Research Scientists to make this a highly impactful program
• Lead, coach, and develop a high-performing engineering team directly, focused on providing high quality solutions and incrementally enhance systems with each pull request.
• Leverage experimentation and data-driven insights to refine growth strategies, optimizing user engagement and conversion through continuous testing, iteration, and personalization.
• Create a best-in-class offer generation infrastructure that scales with our user base and all Upstart products.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or Mathematics, or a related field (or its equivalent) + 8 years of experience, including at least 3 years of direct people management experience.