Senior Director, Product (AI Performance & Risk)

About the Product Team

The Product organization at Signifyd leads the vision, strategy, and execution of our product portfolio. We work at the intersection of technology, design, and go-to-market to build solutions that help some of the world’s largest retailers grow confidently in the face of fraud, abuse, and operational complexity.

The Role

At Signifyd, product leadership and business outcomes are inseparable. The Senior Director, Product – AI Performance & Risk owns the two metrics that define the company’s success: loss rates and conversion.

Signifyd guarantees every approved order. When fraud occurs, the company pays for it. That means the performance of our AI systems directly determines our business economics.

This leader owns the product engine behind those decisions. You will lead the product organization responsible for the models, data systems, and decisioning infrastructure that determine whether billions of dollars in ecommerce transactions are approved or declined.

Reporting to the Chief Product Officer, you will partner closely with the CTO, Chief Risk Officer, and CEO to drive Signifyd’s next phase of AI performance and product innovation.

You will lead a team of senior product managers and work closely with engineering, data science, and risk teams to continuously improve the systems that power Signifyd’s real-time decisions.

Outcomes You Own

This role is accountable for three outcomes that directly determine Signifyd’s business performance.

Loss Rates

Signifyd guarantees every approved order. Loss rate is therefore not just a metric; it represents real dollars paid out when fraud occurs.

You will own the models and risk decisioning systems responsible for maintaining industry-leading performance while scaling across billions of dollars of merchant GMV.

Conversion

Conversion rate is the primary metric enterprise merchants care about. Improving conversions while maintaining strong loss performance is one of the most powerful levers in ecommerce.

Improving conversion requires improving decision quality across the full stack, including Authorization Rate Optimization (ARO) at the issuer and bank layer where many false declines originate.

Next-Generation AI in Production

Signifyd’s current modeling foundation has delivered strong results at global scale.

The next phase requires deploying new modeling architectures capable of leveraging our commerce identity network of 90+ billion identities with the depth of data across the entire customer journey.

The standard is production systems that deliver measurable improvements in loss rates and conversion.

What You Will Lead

You will lead a team of Product Managers who drive product strategy and execution across the AI performance and risk domain.