Senior Director of Product, Payments Acceptance

A day in the life (Responsibilities)

• Set Platform Strategy: Own the long-term vision for Toast's payment acceptance capabilities, drive the platform architecture direction required to support Toast's scale, reliability needs, and innovation roadmap.
• Drive Platform Modernization & Cost Optimization: Lead the multi-year roadmap for Toast's core payments platform. Own cost optimization, expanding payment rails and delivering world-class availability and reliability.
• Drive High-Impact Execution: Translate strategy into clear priorities and measurable outcomes for a multi-disciplinary, multi-region product and engineering organization. Anticipate and resolve strategic issues that impact delivery, stability, or regulatory posture.
• Shape the Future of Agentic Payments: Drive Toast's point of view on how autonomous agents will initiate, authorize, and complete payments on behalf of consumers and position Toast's platform to enable these experiences.
• Lead Through Influence: Champion cross-functional delivery across Product, Engineering, Design, Legal/Compliance, Hardware, Commerce, Risk, Finance, and Operations. Represent Payments Acceptance as a key leader in Toast's executive forums and vendor partner ecosystem.
• Build and Develop a World-Class Team: Hire, coach, and develop a world-class team of Product Managers across multiple regions. You lead a high-leverage team that punches well above its weight through engineering partnerships. Cultivate an operating model grounded in ownership, accountability, clarity, and exceptional execution.

What you'll need to thrive (Requirements)

Must-Have

• Payments Acquiring Depth: 15+ years of progressive Product Management experience, with deep expertise in payment acquiring and processing within a large-scale merchant, PSP, or fintech environment.
• Full-Stack Acceptance Knowledge: Extensive experience across card-present and card-not-present acceptance - including EMV, contactless, routing, tokenization, and network rules.
• Platform Leadership at Scale: Proven ability to define and execute platform strategy, including modernization, orchestration, and cost optimization at high transaction volumes.