Senior DevOps Engineer

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

As a Senior DevOps Engineer at Incode, you’ll be a senior individual contributor on the platform team responsible for operating, scaling, and securing the production systems behind Incode’s identity infrastructure. You’ll own outcomes - not tickets - across our Kubernetes and AWS environments, partnering closely with software engineers, security, and leadership to make our platform faster, safer, and quieter. You won’t just keep the lights on; you’ll improve reliability, reduce operational friction through automation, and lead durable fixes when things break. This is real ownership with meaningful influence over how our platforms run day to day, without being an architect role.

What You’ll Own & Drive

• Production Kubernetes - Operate, scale, and evolve cloud-native infrastructure with a strong bias toward reliability, observability, and automation.
• Infrastructure as Code - Build and maintain Terraform and Helm Charts with real depth, driving consistency and repeatability across environments.
• CI/CD at Scale - Implement and maintain pipelines that are fast, secure, and developer-friendly, shortening the path from merge to deploy.
• Incident Response & Root Cause - Lead incidents when they hit, run blameless post-incident learning, and ship the durable fix - not just the patch.
• Observability That Earns Trust - Improve monitoring and alerting to cut noise, surface real signal, and reduce on-call burnout.
• Pragmatic Security & Compliance - Partner with security to implement controls that hold up to audit without crippling velocity, keeping secrets management, access controls, and network boundaries sane and defensible.
• Developer Experience - Treat operational pain as a bug. Automate, document, and pave the road for the engineers shipping on top of your platform.
• On-Call Ownership - Participate in the team’s weekly 24x7 rotation (handoff Mondays ~11am PT). Respond promptly, escalate cleanly, and own customer-impacting issues through to resolution.

The Qualities That Set You Apart

• Production Owner - You don’t need constant direction and don’t wait to be told something is broken. You go look.
• Pragmatic Operator - You’re op