Senior Customer Success Manager, SELECT by DoiT
About the role
Location
Our Senior Customer Success Manager will be an integral part of our global Customer Success team. This role is based remotely in North America.
Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state—from planning to production.
Delivering DoiT Cloud Intelligence™, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.
With decades of multi-cloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
About SELECT by DoiT
Founded in 2022, SELECT was born out of our desire for a product to find opportunities to optimize and make managing cloud data costs easier. After a period of research and consultation with other practitioners, we learned we weren't alone in wanting such a thing, so we set about building SELECT. Skipping forward to today, SELECT has over 200 customers, with a product built by a super-motivated, lean team talking to and shipping new features for our customers every single week.
SELECT was acquired by DoiT in January of 2026 and continues to operate as a standalone team within the DoiT ecosystem as a sub-20 person team. That means we still operate a tight ship and have maintained our core values and practices that enable us to deliver with high efficiency.
The Opportunity
SELECT by DoiT is looking for a Senior Customer Success Manager to own the end-to-end customer journey for a portfolio of SELECT accounts. You will be a trusted advisor to customers, ensuring they realize clear, measurable value from the SELECT product.
As a Senior AM, you will work closely with the GM of SELECT and with a growing AM team to deliver consistent, high-quality customer experiences. You will manage complex, high-ARR accounts, drive retention and expansion, and contribute your insights to refine the playbooks and operating model that underpin the team.
SELECT is a focused, high-efficiency team within DoiT, acquired in January 2026 and continuing to operate with the speed and ownership culture of a startup. This role requires someone who can work independently, manage ambiguity, and hold themselves to a high standard without needing close oversight.
Responsibilities
Customer Management
- Own a portfolio of SELECT customers and manage the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
- Deliver rapid Time to First Value (TTFV) through effective onboarding, training, and enablement
- Build strong relationships with key customer stakeholders, including FinOps leaders, engineering leaders, and product owners
- Identify and engage decision-makers and influencers to drive adoption and long-term alignment
- Perform business and product discovery to uncover new use cases and expansion opportunities
- Act as the voice of the customer by feeding structured insights and feedback into Product and Leadership
- Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities
- Proactively identify and support customer advocacy opportunities such as case studies, references, and testimonials
Renewals, Risk & Escalation Management
- Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment