Senior Customer Marketing Manager

Key Responsibilities

You will plan, build, and run integrated customer campaigns across email, digital, events, and in-platform channels, driving product adoption, deepening platform usage, and fuelling retention and expansion.

You will partner closely with Customer Success, Product Marketing, Demand Generation, and Revenue Operations to build the customer campaign programmes, lifecycle communications, and storytelling initiatives that strengthen relationships across the customer journey - from onboarding through to advocacy and renewal.

This is a newly created role with real scope. You will play a central part in making customers the engine of our demand generation model - powering community, advocacy, and upsell growth while amplifying Level Access's brand leadership in digital accessibility. That means building the function, the processes, and the playbooks that do not yet exist, while simultaneously executing against an active campaign calendar.

This role is for someone who is equally comfortable operating as strategist and executor. You will define what customer marketing looks like at Level Access - then build and run it.