Senior Associate, Central Rating

Key Responsibilities

• Support day-to-day Central Rating activities across assigned studies, including developing and improving workflows and supporting central raters.
• Assist with tracking and documenting Cogstate Clinician performance data and metrics.
• Ensure clinician training and certification documentation is accurate, current, and aligned with study service timelines.
• Work with stakeholders, including Science and Learning, to develop and implement automated clinician training curricula.
• Works closely with QA to develop and ensure proper documentation is maintained.
• Coordinate and maintain clinician training and recalibration schedules, and track training progress with Central Rating Management.
• Provides technical support to clinicians, ensuring appropriate platform, device, and calendar access.
• Deliver clinician status reports to project teams.
• Proactively communicate and collaborate with Central Rating Management, Rater Training Managers, Science, and Project Managers to meet study deliverables.
• Work independently, adapt to study changes, and reprioritize assignments based on competing and changing study needs.
• Mentor junior study team members and oversee their work output.
• Support Central Rating Management activities with minimal oversight, ensuring an excellent and seamless stakeholder experience.
• Effectively manage, track, and proactively communicate key project deliverables and risks to stakeholders while maintaining impeccable task records.
• Participates in the development and implementation of Central Rating process improvement initiatives.
• Triage inbound Central Rating-related questions or issues from study teams and internal stakeholders.
• Track, document, and follow up on escalations and resolutions, escalating complex issues to leadership as appropriate.
• Maintain effective communication and relationships with supporting internal services and clinicians.
• Support clinicians with onboarding and system access questions, routing them to the appropriate team members as needed.
• Oversees and generates necessary Clinician documentation.