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Callrail
Callrail

Salesforce Administrator

operationsfull-timeAtlanta, GA or Remote (US)
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role

The Position

As our Salesforce Administrator, you’ll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You’ll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional collaboration.

You’ll design and implement automation, manage system integrations, maintain data quality, and serve as the go-to resource for Salesforce-related processes. This role is ideal for someone excited by complexity, scalability, and strategic system ownership.

What You'll Do

  • Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users.
  • Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports.
  • Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency.
  • Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others.
  • Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management.
  • Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce’s product evolution.
  • Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices.
  • Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines.
  • Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity.
  • Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond.

What You'll Need

  • 2+ years of Salesforce administration experience, ideally within a B2B SaaS environment.
  • Salesforce Administrator Certification (required); other Salesforce certifications are a plus.
  • Strong command of Salesforce Flow and other declarative tools.
  • Familiarity with enterprise-scale Salesforce architecture (200+ Flows, multiple custom objects, complex role hierarchies).
  • Comfort with large datasets, Excel, and analytical reporting.
  • Excellent cross-functional communication skills and stakeholder management.
  • Experience supporting Agile workflows and tools like Asana.
  • Exposure to Einstein, Agent AI, or similar Salesforce-native AI solutions preferred.
  • Experience with Confluence or similar documentation platforms.

Additional Perks

  • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
  • Competitive HSA with company matching
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch ever
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Salesforce Administrator at Callrail — Remote