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Callrail
Salesforce Administrator
operationsfull-timeAtlanta, GA or Remote (US)
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
The Position
As our Salesforce Administrator, you’ll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You’ll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional collaboration.
You’ll design and implement automation, manage system integrations, maintain data quality, and serve as the go-to resource for Salesforce-related processes. This role is ideal for someone excited by complexity, scalability, and strategic system ownership.
What You'll Do
- Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users.
- Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports.
- Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency.
- Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others.
- Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management.
- Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce’s product evolution.
- Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices.
- Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines.
- Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity.
- Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond.
What You'll Need
- 2+ years of Salesforce administration experience, ideally within a B2B SaaS environment.
- Salesforce Administrator Certification (required); other Salesforce certifications are a plus.
- Strong command of Salesforce Flow and other declarative tools.
- Familiarity with enterprise-scale Salesforce architecture (200+ Flows, multiple custom objects, complex role hierarchies).
- Comfort with large datasets, Excel, and analytical reporting.
- Excellent cross-functional communication skills and stakeholder management.
- Experience supporting Agile workflows and tools like Asana.
- Exposure to Einstein, Agent AI, or similar Salesforce-native AI solutions preferred.
- Experience with Confluence or similar documentation platforms.
Additional Perks
- Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch ever
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