Sales Support Representative (Temp-to-Hire)

Schedule & Coverage

We are hiring for three dedicated coverage windows:

• 8:00 AM – 5:00 PM EST
• 8:00 AM – 5:00 PM CST
• 8:00 AM – 5:00 PM PST

Candidates do not need to be physically located in these time zones but must be able to reliably work the assigned hours.

Location: Remote (U.S.-based)

Responsibilities

HCP & Clinic Communication

• Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
• Proactively follow up on missing or incomplete information to ensure timely order progression
• Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff
• Build strong relationships with clinic teams to improve responsiveness and efficiency

Order & Documentation Management

• Review incoming documentation for accuracy, completeness, and compliance
• Track and manage order status from initiation through completion
• Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
• Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements