Sales Operations Manager

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations.

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

We are entering a highly aggressive new phase of organizational growth, scaling our commercial footprint to accelerate revenue generation. To support this trajectory and ensure our momentum is sustainable, we are expanding our Revenue Operations (RevOps) team. We need an operational architect to build the predictable, data-driven infrastructure required for our next stage of commercial success.

As the Sales Operations Manager, you will serve as the strategic and tactical engine for our sales vertical. Reporting directly to the Senior Revenue Operations Manager, you will transform manual, error-prone processes into automated, predictable, and measurable systems. You will own the optimization of our HubSpot CRM environment for Sales, manage complex monthly commissions, and provide the deep analytical support necessary for success.

Responsibilities

Sales Operations Execution

• Partner with the Senior Revenue Operations Manager to operationalize key GTM initiatives across the sales organization.
• Drive the execution of operational programs that improve sales productivity, pipeline management, and deal execution.
• Serve as a trusted operational partner to Sales leadership by ensuring processes, tools, and reporting support consistent execution.
• Manage the monthly commission cycle, extracting closed-won data from HubSpot and applying complex logic (accelerators, multipliers) to generate accurate payout statements.

Sales Reporting & Forecasting Support

• Support pipeline visibility and forecasting processes by maintaining reports and dashboards in HubSpot.
• Prepare insights and summaries that support weekly pipeline reviews, forecast discussions, and leadership reporting.
• Partner with RevOps analytics resources to ensure reporting accuracy and visibility into key sales metrics, i.e. show rates, close rates, cancellation rates, no show rates, etc.

Data Quality & CRM Governance

• Help maintain strong CRM hygiene and operational discipline across the sales organization.
• Monitor pipeline up