Sales Development Manager (Outreach Coordination)

What you’ll do

• Manage, coach, and develop the Outreach Coordinator team to deliver strong daily execution and consistent performance.
• Set clear daily outreach expectations and conversion goals, and hold the team accountable to performance against them.
• Monitor key funnel metrics to identify trends, gaps, and opportunities for improvement.
• Develop and refine call scripts, talk tracks, and objection-handling strategies to improve member engagement and conversion outcomes.
• Review team performance regularly, deliver actionable coaching, and support ongoing skill development.
• Provide weekly reporting and insights on experiment performance, including progress against key metrics and recommendations for optimization.
• Partner closely with Member Services, Product, and other cross-functional teams to identify operational friction and improve the member journey.
• Help build a disciplined, high-accountability team culture grounded in empathy, execution, and continuous improvement.
• Conduct high-volume outbound outreach to members preparing to schedule imaging exams, convert member outreach into scheduled imaging appointments, and deliver a consistently high-quality member experience across every interaction.

About you

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