RPM Operations Lead

The Role

We're hiring a Care Delivery Operations Lead to build and own the operating infrastructure that enables Cadence's clinical teams to deliver care at scale. You'll translate patient growth targets into workforce architecture, performance systems, and automation strategy - working across Clinical, Product, and Engineering to build a care delivery engine capable of supporting significant expansion without sacrificing quality or compliance. Most of what keeps patients healthier happens between visits; this role is responsible for making sure the systems behind that care never break under scale.

What You'll Do

• Build and maintain capacity planning and workforce forecasting models that translate patient growth and acuity targets into staffing architecture for RN workflows across Cadence programs.
• Define SLA standards, productivity benchmarks, and performance metrics in partnership with clinical leadership, then design the accountability structures that make them operational.
• Develop KPI dashboards and reporting infrastructure that give clinical and operational leaders real-time visibility into throughput, quality, and risk.
• Architect standardized triage workflows and documentation frameworks across care delivery operations, building the playbooks that scale into new markets and conditions.
• Partner with Product and Engineering to define automation strategy - identifying where workflow enhancements and AI-assisted tools can increase throughput while preserving clinical guardrails.
• Identify long-term operational risks before they surface as patient impact, and build mitigation strategies into the infrastructure rather than the response layer.

Who You Are

• You have experience building operational systems at scale in healthcare or clinical settings.
• You are data-driven and comfortable with workforce modeling and performance metrics.
• You thrive in cross-functional environments and can partner effectively with clinical, product, and engineering teams.
• You are proactive about identifying risks and building preventative infrastructure.
• You are mission-driven and passionate about improving care for seniors with chronic conditions.