Returning Student Advisor

Purpose of the Position

As a Returning Student Advisor, the primary focus is supporting students in restarting of their educational journey. This role empowers returning students by fostering effective communication, delivering exceptional service, teaching basic course navigation, guiding through onboarding, and ensuring success and retention in their courses.

What You’ll Do

1. Academic Planning and Support: Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations.
2. Student Support and Communication: Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, social media, and video.
3. Retention and Success Strategies: Collaborate with team members to support retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success.
4. Performance Metrics and Success: Contribute to achieving individual, team, and departmental retention goals.
5. Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
6. Perform other duties as assigned.

Career Level Expectations

• Entry-level position.
• Work is supervised.
• Communicates information that requires a high level of accuracy.
• Problems faced are often routine and require critical thinking.
• Desire for growth and professional development.

Required Skills/Experience

• High School Diploma or equivalent experience.
• Proficient in time management of competing priorities.
• Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements

• Any degree or equivalent experience.
• Strong or advanced proficiency in any of the above required skills/experience.
• 1+ years’ experience in customer service, contact center or hospitality role.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.