Re-Entry Representative

Purpose of the Position

As a Re-Entry Representative, you will support former students in preparing for re-entry to their previous program of study or into a new program, depending on career aspirations and program eligibility. You will be pivotal in ensuring a seamless transition for our students back into our programs and on the path to career success.

What You’ll Do

• Student Support and Resolution: Evaluate and address student inquiries, issues, and concerns promptly, ensuring satisfaction while adhering to policies and legal requirements.
• Eligibility Assessment: Identify eligible students for re-entry and coordinate their return, including necessary paperwork and meetings.
• Status Updates: Promptly submit all Re-Entry student status changes to the Registrar, including new enrollment packets and program adjustments.
• Appeals Process: Guide students through the appeal process for returning to school, ensuring timely submission to the Education department for review and decision.
• Resource Support: Connect students with Re-Entry Student Finance to proactively manage their financial obligations. Connect students with any other resources, like navigating the online enrollment process, that can support a seamless transition into a program of study.
• Perform other duties as assigned.

Career Level Expectations

• Entry-level position typically requiring little to no prior experience.
• Work is closely supervised.
• Communicates information that is typically not complex in nature.
• Problems faced are routine with clearly prescribed solutions.
• Opportunity to grow within the organization.

Required Skills/Experience

• High School Diploma or equivalent experience.
• Skills – relationship building, customer service, motivational, personal accountability, time management, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements

• Any advanced degree or equivalent work experience.
• 1+ years’ experience in customer service or hospitality-related role.
• 2-4 years’ experience in admissions, academic advising, or another student-facing role.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills and abilities - critical thinking, problem-solving, organization, interpersonal skills.

Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection