Project Manager (Remote)

About the Role

We are seeking a highly skilled and experienced Project Manager to join our dynamic Professional Services team. The Project Manager will play a pivotal role in overseeing and coordinating various technology projects, ensuring timely delivery, adherence to budget constraints, and meeting client expectations. The ideal candidate brings a strong background in technology project management, excellent communication skills, and a proactive approach to problem-solving.

Responsibilities

Project Planning & Execution

• Develop comprehensive project plans, including timelines, milestones, and resource allocation
• Coordinate with internal teams and external vendors to ensure smooth project execution
• Monitor project progress, identify potential risks, and implement effective mitigation strategies
• Ensure adherence to project scope, budget, and quality standards

Client Relationship Management

• Serve as the primary point of contact for clients throughout the project lifecycle
• Conduct regular meetings with clients to provide updates, gather feedback, and address concerns
• Proactively identify opportunities to upsell additional services or solutions based on client needs

Leadership & Collaboration

• Lead project teams, providing direction, guidance, and support as needed
• Foster a collaborative work environment, encouraging teamwork and knowledge sharing
• Effectively delegate tasks and responsibilities to team members, ensuring accountability and productivity

Risk Management & Problem Resolution

• Anticipate potential project risks and develop contingency plans to mitigate them
• Quickly address issues or roadblocks that arise during project implementation
• Escalate unresolved issues to senior management as necessary, providing recommended solutions

Experience

• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.
• Proven experience (4+ years) in IT project management, preferably within the Managed IT Services industry.
• Experience leading cross-functional project teams, including internal staff and external vendors, across the full project lifecycle.
• PMP, CAPM, or other relevant project management certifications are a plus.
• Previous experience working on small, medium, and large-scale projects for customers having up to 3,000 users across multiple locations.

Skill Requirements

Technical Skills

• Proficiency in project management software such as Microsoft Project, Asana, or Jira.
• Detail-oriented with strong problem-solving skills.